Frequently Asked Questions
Explore answers to common questions about reservations, check-in and check-out, rooms, parking, dining and hotel facilities. For information specific to your hotel, please check your booking confirmation or contact the property directly.
Quick links
- About TFE Hotels
- Our brands
- Making a booking
- Check-in and check-out
- Facilities & Amenities
- Payment
- General
TFE Hotels operates seven brands:
- A by Adina
- Adina Hotels
- Vibe Hotels
- Quincy Hotel Melbourne
- Travelodge Hotels
- Rendezvous Hotels
- Collection by TFE Hotels (The Calile Hotel Brisbane, The EVE Hotel Sydney, Hannah St Hotel Melbourne and The Hotel Britomart Auckland)
Yes. As well as operating its own brands, TFE Hotels provides hotel management and development services to property owners, developers and investors in Australia, New Zealand, Europe and Asia. For development enquiries, contact [email protected]
- A by Adina – premium apartment hotels with spacious residences and elevated design, currently in Sydney, Canberra and Vienna.
- Adina Hotels – apartment hotels with studios and one-, two- and three-bedroom apartments, most with kitchen facilities, in Australia, New Zealand, Singapore and Europe.
- Vibe Hotels – design-led lifestyle hotels in central city locations in Australia and Singapore.
- Quincy – boutique lifestyle hotels in Melbourne and Singapore.
- Travelodge Hotels – value-focused hotels in Australia and New Zealand.
- Rendezvous Hotels – full-service hotels with restaurants, bars and event spaces in Australia.
- Collection by TFE Hotels – independent boutique and luxury hotels, each with its own identity.
Collection by TFE Hotels is a group of independent boutique luxury hotels: The Calile Hotel in Brisbane, The EVE Hotel in Sydney, Hannah St Hotel in Melbourne and Hotel Britomart in Auckland. Each hotel has its own name, design and dining, while benefiting from TFE Hotels’ management.
Use Manage My Bookings link below and retrieve your booking with your eClub login, or confirmation number and email address. You can also call the reservations team on 13 8642 (toll free in Australia) or contact the hotel directly.
Yes. Many TFE Hotels properties, particularly Adina Hotels, offer discounted rates for stays of 7 nights or more. See https://www.tfehotels.com/en/programs/long-term-hotel-accommodation/
For group bookings of 10 or more rooms at any TFE Hotels property, email [email protected] with your dates, the number and type of rooms required, and the hotel or city. You can also contact the hotel directly.
TFE Hotels offers exclusive corporate rates 7 days a week for small businesses and large corporations. Small and medium businesses can join Business Traveller Plus for free. For corporate accounts, email [email protected] and a team member will contact you.
Enter the coupon code in the coupon code field at the final step of your booking. The field is in the drop-down section under ‘Your Stay’ at the top of the booking page. The coupon amount is deducted from your total before you submit your booking. Some coupon codes are single-use. Coupon codes will not work in the promo code field and cannot be combined with other promotional codes.
Coupons cannot be used Adina Sydney Town Hall, The Calile Hotel Brisbane, The EVE Hotel Sydney, Hannah St Hotel Melbourne, The Hotel Britomart and at affiliate partner hotels in Asia
Yes, a valid credit card is required to guarantee your booking. For flexible rates or non-prepaid rate, no deposit will be transacted on this card, however we reserve the right to apply a deposit.
Deposit will be applied on the card for all pre-paid, non-refundable rates.
When you book directly at tfehotels.com and TFE Hotels' brand websites, you are guaranteed the best available rate online. If you find a lower rate for the same hotel, room and dates on another website. To claim, simply email our team at [email protected] with your booking.
Enter your request in the comments field at the final step of your online booking, or call the hotel directly. Requests such as room location, cots or early check-in are subject to availability and are not guaranteed.
You don’t need to log in to make a booking. Publicly available rates can be booked without an account. Logging in is only required to book eClub Member rates. If you are not yet a member, simply join eClub (it's FREE!) by creating account and take advantage of our exclusive member offers. It’s free to join.
Yes. Call the TFE Hotels reservations team on 13 8642 (toll free in Australia) or call the hotel directly
Yes. You can earn points on eligible stays with Qantas Frequent Flyer, Velocity Frequent Flyer or Singapore Airlines KrisFlyer. Only one program can be selected per stay. Please give your membership number at check-in, and make sure the name on the booking matches your membership. Points are usually credited within 6–8 weeks of check-out. Bonus point offers aren’t valid on bookings made through third parties. For excluded rates and participating hotels, see Our Partners.
The special Long Stay rates apply to stays of 7 or more consecutive nights at Adina Hotels, A by Adina and are available year-round, subject to availability. Your card will be charged for the total cost of your stay at 2:00 pm, 7 days before arrival. If you book within 7 days of arrival, you’ll be charged at the time of booking. You can cancel free of charge up to 2:00 pm, 7 days before arrival. After that time, cancellations and no-shows incur a fee equal to the total cost of the stay. For stays of more than 28 consecutive nights, your card is charged every 7 days for the previous week. Long Stay rates can’t be combined with any other promotion or discount, and additional hotel-specific conditions may apply.
We’ll always do our best to accommodate reasonable special requests, but we can’t guarantee them. If a particular feature or facility is essential to your stay, please contact the hotel to confirm before you book.
TFE Hotels may send you a secure Payment Link so you can enter your card details for your booking. The amount shown covers your room rate plus applicable taxes. Unless your confirmation says otherwise, it doesn’t include any extra charges you may incur during your stay. If you’re unsure whether a link is genuine, please contact the hotel directly before entering your details.
Children under 12 can stay free of charge in their parents’ or guardians’ room when using the existing bedding. Please let us know if the number of guests in your room changes, as additional guests may incur extra charges.
Standard check-in at TFE Hotels properties is from 3pm, and standard check-out is at 11am. Some hotels have different check-in and check-out times, and some rates include early check-in or late check-out. The times that apply to your stay are shown in your booking confirmation and in your rate inclusions.
You may be asked for photo identification and a valid credit card at check-in. If you cannot provide identification, your reservation may be cancelled, and you may be charged the full reservation amount plus any related costs.
You can request early check-in with the hotel, but it is not guaranteed. To guarantee early access, book the room from the previous night. If you arrive early, the hotel can store your luggage before check-in and you are welcome to use the leisure facilities.
If you're an eClub member, you can choose complimentary 12pm early check-in as part of the Instant Reward when booking eClub Member Rates online on our websites.
Standard check-out is 11am. To request a late check-out, contact reception the day before you leave; it is subject to availability and may incur a fee. The hotel can also store your luggage while you continue to use its leisure facilities. eClub members may receive late check-out as a benefit on selected offers.
You can purchase 1pm late check-out add-on during online booking via our websites. If you're an eClub member, you can choose complimentary 12pm late check-out as part of the Instant Reward when booking eClub Member Rates online on our websites.
Yes. Luggage storage is available at TFE Hotels properties before check-in and after check-out, free of charge.
Yes. At our Australian hotels, you’ll need valid government-issued photo ID and a credit or debit card in the same name as that ID to secure your accommodation.
You may be asked for identification showing your identity, nationality and age. By law, guests who aren’t British, Irish or Commonwealth nationals must provide their passport number and place of issue, and we may need to view your passport to verify these details.
TFE Hotels accepts Visa, Mastercard, American Express, JCB, Diners Club, China UnionPay, EFTPOS and cash. If you are settling your account by credit card in a TFE Hotel in Australia, a credit card transaction fee will only apply to the extent permitted by law and the applicable card scheme rules.
For the Calile Hotel Brisbane, A $100 AUD per night bond is required at check-in to guarantee your stay. For fully flexible reservations, full prepayment is also required at the time of your stay. Any unused bond will be refunded within 10 business days, and additional charges may apply for incidentals during your stay. The Calile Hotel is a cashless venue.
If you are settling your account by credit card in a TFE Hotel in New Zealand excluding The Hotel Britomart, please note that a 1.5% credit card transaction fee will apply. You may choose to change the method of payment on check-out to cash or EFTPOS, as these methods of payment do not attract this fee.
For The Hotel Britomart, please note that a 2% credit card transaction fee will apply. You may choose to change the method of payment on check-out to cash or EFTPOS, as these methods of payment do not attract this fee.
No deposit is required for flexible rates, which are paid at the hotel. Restricted rates, such as Smart Choice, or prepaid rates during special event period are paid in full at the time of booking. Check the rate terms before confirming your reservation.
Many European cities charge a city or tourist tax per person per night. When booking hotels in Berlin, Frankfurt, Dusseldorf, Geneva, Leipzig, Stuttgart and Wiesbaden, the city tax is added as part of the final booking price.
The hotel does not have its own pick up service, however guest can find numerous transport alternatives including taxi and Uber. Alternatively, guest can book airport and ground transfer service via our partner's website.
No, all TFE Hotels are 100% non-smoking.
You can contact our friendly reservations team on 13 8642 - Toll Free in Australia.
Please visit our Careers page.
At TFE Hotels we welcome your feedback. Please contact the TFE Hotels Marketing team on +61 2 9356 1000 or [email protected].
TFE Hotels has a strict no party and no gathering policy at all hotels. Each room has a maximum occupancy limit under building, fire and safety regulations, and after hours only registered guests may be in rooms. Guests who breach this policy or cause excessive noise may incur additional fees and may be asked to leave the hotel.
You may be charged for:
- extra cleaning due to smoking, unreasonable mess or rearranged furniture
- damage to the room or hotel
- false activation of fire alarms or safety equipment
- lost or unreturned keys or key cards
- extra guests not included in your booking
- late check-out
The card pre-authorisation isn’t a limit on these charges.