How does the eGifts voucher work?

TFE Hotels eGifts voucher offers a wide range of eGifts featuring your favourite hotels, restaurants and bars with stay, wine & dine and curated experiences as well as monetary eGifts vouchers. Simply select your preferred eGifts, make your payment online and receive your eGifts via email instantly.

How will the eGifts voucher get send?

Once the purchase is approved and transaction is completed, the eGifts voucher will be sent as a PDF to the recipient's email address instantly, the purchaser will get their invoice send through.

What do I do if I did not receive my eGifts voucher?

If you've made a successful purchase but have yet to receive your eGifts voucher, please check your Junk and Spam email folder. You may contact us at [email protected] for further assistance on missing eGifts voucher.

How do I redeem my eGifts voucher?

Booking of the eGifts voucher must be made a minimum of 3 days in advance of your stay and is subject to availability. Please refer to the redemption instructions on your eGifts. To redeem your eGift, please email [email protected] or call the hotel reservations directly. When making your reservation, the eGifts voucher code should be quoted upon booking and arrival. Credit card details are still required upon booking to confirm the reservations, no charges will be processed at time of booking.

Who can use the eGifts voucher?

eGifts recipients can make reservations via email or phone call using the [email protected] email address. Redemptions must be made with the eGifts voucher code.

Can I transfer my voucher to a family member?

No, eGifts vouchers are non-transferrable. Valid photo ID must be provided on arrival to the hotel and must match the name on the gift voucher.

Do I have to spend all of the value on the eGifts card at once?

Yes, any unused credit balance will be forfeited.

Do the eGifts voucher expire?

Yes, each eGifts voucher has an expiry date stated on your eGifts voucher. Please see the terms & conditions of your eGifts voucher for more details.

Can I make a bulk purchase?

Our eGifts vouchers are ideal for corporate and personal gifting! Email us at [email protected] to enjoy some bulk savings when you wish to make a minimum purchase of 6 or more eGifts vouchers. Available payment methods include Company Invoice, Bank Transfer, Credit card and PayNow.

Can I amend my dates of stay if I am using an eGifts voucher for payment?

Yes, you can provided you have booked a fully flexible experience or rate. Please note the accommodate rate may increase for your new dates, the hotel will advise at the time of amendment.

Can I use me monetary eGifts voucher to book a non-refundable prepaid offer?

Yes, your eGifts voucher can be used to book a prepaid/non-refundable accommodation rate when you book direct through [email protected] or the Hotels reservation office. Please note the non- refundable booking terms and conditions will apply when using your eGifts voucher and if you are unable to stay or have to cancel your booking your voucher will be redeemed by the hotel in full.

Can I return or cancel my eGifts voucher once redeemed?

All eGifts voucher purchases are final and cannot be exchanged or refunded.

Who can I contact to find out more information about my eGifts voucher?

All available information will be included with each eGifts vouchers. If you have specific questions, please email [email protected] or call the hotel reservations directly for assistance.